FAQs

Please see our “Getting Started” page.

It is possible for some EHR vendors to accept external Direct messages, but some EHRs are not yet capable of receiving them. Contact us to ask about your vendor.

If your EHR is not ready yet, don’t worry! We have worked with hundreds of providers to get them set up using an external vendor who provides secure Direct email messaging. We can help you set up a workflow to minimize the work on your staff members, including notifying your regular email address when a Direct message is waiting.

Yes, you will continue to receive notifications from other sources. The good news is that we can help with strategies to avoid duplicating efforts. Contact your Relationship Manager or CurrentCare Support at 888.858.4815 or CurrentCare@riqi.org.

Hospital Alerts are received into a secure email account called a Direct account, which is managed by a 3rd party vendor.

Please contact your Direct vendor to reset your password.

However, if you need your password reset for the CurrentCare Viewer, you can try the "Forgot ID/Password?" option at the bottom of the login screen.  If you don’t remember your security questions/answers, you can call CurrentCare Support at 888.858.4815, Option 3.

Hospital Alerts have contributed to a 13% reduction in all-cause hospital readmissions!               

We believe that the practices who are most effective at reducing readmissions are focusing on improving care coordination, and creating workflows to enable to entire staff to help patients through the post-discharge process.  Best practices:

• enable notifications of hospital and ED visits (e.g. CurrentCare Hospital Alerts)
• task the appropriate staff with creating a workflow to manage these notifications and document them in the EHR as structured data
• triage the encounters, and contact the appropriate patients to schedule a follow up visit ASAP
• obtain hospital records and view recent information in CurrentCare Viewer
• perform medication reconciliation after each transition of care
• identify high-risk patients who require regular Nurse Care Manager and/or provider follow up

For more information, see the “Workflow How-Tos” page.

With the exception of the VA Hospital, all acute-care hospitals in Rhode Island send their hospital and ED notifications to CurrentCare. View the full list in the CurrentCare Guidebook.